Crystal Clear Detailing provides mobile auto detailing services including, but not limited to, interior and exterior detailing, steam cleaning, carpet shampooing, leather cleaning and conditioning, paint correction, ceramic coating application, headlight restoration, clay bar treatment, iron decontamination, engine bay cleaning, and protective wax and sealant services.
All services are performed on-site at the client's specified location. The scope of each service is determined at the time of booking and is reflected in the agreed-upon price. Crystal Clear Detailing reserves the right to modify the service scope if vehicle conditions materially differ from what was described at the time of booking.
Appointments are confirmed upon mutual agreement of date, time, location, and services. A booking is not guaranteed until confirmed by Crystal Clear Detailing.
The client is responsible for ensuring the vehicle is accessible and available at the scheduled time and location. If the vehicle is not accessible upon arrival, a trip fee may apply at our discretion.
Crystal Clear Detailing reserves the right to reschedule appointments due to weather conditions, equipment issues, or other unforeseen circumstances. We will provide as much advance notice as possible in such cases.
All prices are communicated prior to the start of service. Final pricing is based on the services agreed upon at booking and may be adjusted if the vehicle's condition requires additional time or materials beyond what was originally described.
Payment is due upon completion of service unless otherwise arranged in advance. We accept cash and digital payment methods as communicated at the time of booking.
Failure to provide payment at the time of service completion may result in suspension of future bookings and pursuit of the outstanding balance through appropriate channels.
We ask that clients provide at least 24 hours notice for any cancellation or rescheduling request. Late cancellations or no-shows may result in a cancellation fee or forfeiture of any deposit paid.
Crystal Clear Detailing may cancel or reschedule appointments at any time due to circumstances beyond our control, including severe weather. No cancellation fee will be charged to the client in such cases.
Crystal Clear Detailing is not responsible for pre-existing damage, defects, or conditions present on the vehicle prior to service. This includes, but is not limited to, paint chips, scratches, swirl marks, stains, odors, mechanical issues, or interior wear.
A pre-inspection will be conducted prior to the start of each service to document the vehicle's existing condition. The client is responsible for disclosing any known pre-existing damage or concerns before service begins.
By accepting service, the client acknowledges that Crystal Clear Detailing will not be held liable for conditions that existed before the service was performed.
Crystal Clear Detailing takes every reasonable precaution to protect your vehicle during service. However, to the maximum extent permitted by applicable law, our total liability for any claim arising from services rendered shall not exceed the total amount paid for the service in question.
Crystal Clear Detailing is not liable for:
The client assumes responsibility for ensuring the vehicle is in a condition suitable for the requested services.
Ceramic coating and paint correction services require that the client understands and accepts the following conditions prior to service:
Clients who enter into a maintenance plan agreement are subject to the terms outlined in the separate maintenance plan contract provided at the time of enrollment. In the event of any conflict between these Terms of Service and the maintenance plan contract, the maintenance plan contract shall govern with respect to the specific subject matter addressed therein.
Maintenance plan pricing and discounts are valid for the duration of the agreed plan term and are subject to change upon renewal.
The client agrees to:
Client satisfaction is important to us. If you have a concern regarding the quality of a completed service, please notify us within 24 hours of service completion. We will make reasonable efforts to address legitimate concerns on a case-by-case basis.
Any dispute arising from services provided by Crystal Clear Detailing that cannot be resolved informally shall be governed by the laws of the State of Tennessee. The parties agree to attempt good-faith resolution before pursuing any formal legal remedy.
Crystal Clear Detailing may photograph or record vehicles before, during, and after service for quality assurance and marketing purposes, including use on our website and social media channels. No personally identifiable information will be shared without consent.
If you do not wish for your vehicle to be photographed, please notify us prior to the start of service and we will honor that request.
Crystal Clear Detailing will perform all services with professional care and industry-standard techniques. However, we cannot guarantee specific outcomes or perfection in any of the following areas:
Results depend on a variety of factors including the age of the vehicle, prior maintenance, paint condition, and the severity of the issue. All limitations will be communicated honestly prior to service when applicable.
Certain services require access to a water source and/or electrical outlet at the service location. The client is responsible for ensuring these utilities are available and accessible upon arrival unless Crystal Clear Detailing has confirmed in advance that all necessary equipment will be self-supplied.
If a required utility is unavailable upon arrival and the service cannot be completed as a result, the appointment may be rescheduled, modified to services that do not require that utility, or subject to a trip fee at our discretion. Crystal Clear Detailing will not be held liable for incomplete services caused by lack of access to water or power at the client's location.
Crystal Clear Detailing reserves the right to refuse or immediately stop service if the vehicle contains, or is suspected to contain, any of the following:
If hazardous conditions are discovered upon arrival or during service, work will be stopped and the client will be notified. Depending on the nature and severity of the condition, service may be declined entirely or rescheduled pending remediation by the client. A trip fee may apply for visits where service cannot be performed due to hazardous conditions not disclosed at the time of booking.
Biohazard and extreme contamination situations may be subject to additional charges that will be communicated to the client before work proceeds.
Crystal Clear Detailing reserves the right to refuse, decline, or discontinue service at any time and for any reasonable cause, including but not limited to:
If service is stopped mid-appointment due to any of the above, the client may be charged for work already completed up to the point of stoppage. Crystal Clear Detailing will not be liable for any incomplete service resulting from a justified refusal.
Crystal Clear Detailing schedules appointments in advance and allocates time and resources accordingly. The following policy applies when a client is unavailable at the scheduled time:
If you are running late, please contact us as soon as possible. We will do our best to accommodate reasonable delays when advance notice is given.
Crystal Clear Detailing shall not be held liable for any failure or delay in performing services caused by circumstances beyond our reasonable control. This includes, but is not limited to:
In the event of a force majeure situation, Crystal Clear Detailing will notify the client as promptly as possible and work to reschedule the appointment at the earliest available opportunity. No cancellation fee will be charged to the client in such cases.
Crystal Clear Detailing reserves the right to update or modify these Terms of Service at any time. Changes will be reflected on this page with an updated effective date. Continued use of our services following any such update constitutes acceptance of the revised terms.
For questions regarding these terms, please contact us directly through our website at crystalcleardetailingtn.com.